Phrases emotionally intelligent people often rely on

What is emotional intelligence?

Emotional intelligence, or emotional quotient (EQ), is being able to recognize and identify emotions in yourself and others as well as effectively manage them.

"I feel...(happy/disappointed/sad)"

Being able to label and communicate your feelings, even the uncomfortable ones, is a key characteristic of someone with a high EQ. Using "I" statements is important and shares your views while not assuming someone else's.

"I understand how you feel"

Empathy is so important and is the sentiment behind the phrase, "I understand how you feel." It helps validate someone and shows them you're there for them even if you don't share the same experience.

"Let's work together to find a solution"

Conflict and challenges can evoke big emotions in each of us. So, communicating with someone that you want to come together to find a collective solution speaks highly to your emotional intelligence.

"Thank you and/or I appreciate you"

Acknowledging the efforts of others is important. Having a high EQ can help you see the good in others, and taking the time to express gratitude can go a long way.

"I'm proud of you"

Emotionally intelligent people are generally happy within themselves and thus, happy for others also. They will tell someone, "I'm proud of you" and genuinely mean it.

"I'm sorry"

This phrase can be daunting for many. Someone who has a low EQ might avoid apologizing altogether. However, a high EQ enables people to acknowledge when they've done something wrong and own up to it.

"I need some time to process my emotions"

This statement is a way to show self-awareness and communicate it in a specific way to someone else. It lets the other person know the conversation can and will continue, but not now.

"What do you think?"

Encouraging someone else to participate in a conversation is a sign of a very emotionally intelligent person. They aren't dominating the conversation and care about your input also.

"How can I help you?"

People who have a high EQ will often offer assistance to others. They are empathetic and selfless because they can see themselves in similar shoes.

Misleading phrases

While emotionally intelligent people say many good things that showcase their skills, some people say things that sound emotionally intelligent, but in reality, aren't. The following slides will capture a few of those sayings.

“No offense, but…”

A speaker might think they're being cognizant of another's possible reaction when they preface a sentence with, "No offense, but..." but they're not. Try expressing your thoughts in a more constructive and empathetic way.

“I’m sorry you feel that way”

Just because you say the word sorry, doesn't mean the phrase is positive or emotionally intelligent. In fact, this phrase can come across in an accusatory way rather than taking blame for your part in a situation.

“That’s just how I am”

Though it may seem like this is emotionally intelligent in that you know yourself, it actually is not. This phrase is used more as a shield to avoid taking responsibility for actions and behaviors!

“It could be worse”

When someone shares struggles, and you say, "It could be worse," you might think that you're helping or trying to empathize with them, but you're not. Someone with a high EQ would instead say something like, "I'm sorry you're experiencing this. How can I support you?"