Tesco Mobile app down: Outage leaves customers locked out of their accounts

According to DownDetector, the problems started just before 2pm BST and are affecting more than 1,000 users across the UK. 

Of those who reported issues, 59 per cent were with the app, 21 per cent with login and 20 per cent with the website. 

Many affected customers headed to X (Twitter) to share their experiences, with one saying: '@Tesco app still down? Can't access my Clubcard to shop instore.'

Another person said: '@tesconews @Tesco there is a problem with your app? Keeps saying something is wrong and wont let me log in.

'Ive deleted it and reinstalled but same issue on all devices.'

A third said: '@Tesco Unable to sign in to your mobile app, or online website, to use the Clubcard 10% voucher for weekly shop, and had to go without using it. 

'Different error after error. What's the issue?' 

Tesco customers are complaining at being locked out of their accounts on Friday, just hours after Halifax's outage 

According to DownDetector, the problems started just before 2pm BST and are affecting more than 1,000 users across the UK. Of those who reported issues, 59 per cent were with the app, 21 per cent with login and 20 per cent with the website

Other customers were saying they're unable to scan their Tesco Clubcards in-store or get a home delivery slot for their groceries. 

Someone else said: '@Tesco can't log in to your app for clubcard. If I take the receipt back to the store when it's working will I receive a refund for the discounts and clubcard points?' 

Another posted: '@Tesco hello, signed me out of the app, can’t log in to use clubcard plus in store and couldn’t use contactless payments so had to put my shopping back, do you know what’s happened and how long until fixed?' 

The official X account addressed the outage, saying in reply to customers that 'currently have an issue with the website and the app'. 

It continued: 'Our IT team are aware of this and looking into it but we have no timescale of when this will be resolved I'm afraid.' 

DownDetector gets network status updates from social media platforms, reports submitted to its website and other sources around the web.

The service shows affected people all over the country, including London, Brighton, Manchester, Norwich, Hull and Cardiff. 

It's unclear what the cause of Tesco's problems are; MailOnline has contacted Tesco for comment. 

DownDetector gets network status updates from social media platforms, reports submitted to its website and other sources around the web. The service shows affected people all over the country, including London, Brighton, Manchester, Norwich, Hull and Cardiff

Some customers were saying they're unable to scan their Tesco Clubcards in-store or get a home delivery slot for their groceries

'Error after error': It's unclear what the cause of Tesco's problems are

Many affected customers headed to X ( Twitter ) to share their experiences on Friday

Earlier on Friday, bank Halifax was hit by an outage that took down mobile banking and online banking, leaving people unable to access funds. 

According to DownDetector, the bank's problems started at around 11:00 BST and are affecting more than 1,000 users across the UK. 

Of those who reported issues, 52 per cent were with mobile banking, 31 per cent with online banking and 16 per cent with mobile login. 

In an official statement, a Halifax spokesperson said: 'Our app and online banking are up and running. We know it took customers a bit longer than usual to get logged on for a short time this morning, with customers able to do so after waiting a few extra moments, or giving it another try.' 

According to consumer rights advocate Which?, a banking app outage usually results from an IT glitch or a maintenance update. 

It advises any affected customers to contact their branch – either by phone or in person, especially if you urgently needed to access your money. 

'These latest IT issues could cause real headaches for thousands of customers – made worse because it’s payday for many of them,' said Reena Sewraz, Which? retail editor. 

'Some people may miss important bill payments, find themselves unable to pay for essential services or risk going overdrawn, all of which could have serious consequences, including late payment or overdraft penalties or impacting their ability to get credit or borrow money.

'It's crucial that all affected banks keep customers updated and move quickly to compensate for any losses that may result from today's outages. 

'Customers should keep evidence of impacted payments should they need to make a claim. 

'If customers have missed important payments, they should contact the relevant company to ensure they waive any fees incurred.' 

What to do during an online banking and app outage 

Consumer rights advocate Which? has compiled the steps to follow when your can't access your online banking service or app.

Such an issue usually results from an IT glitch or a maintenance update. 

- If you’re experiencing online banking or mobile app problems today, see if you can contact your bank to get things resolved.

- If you can, go to your local bank branch - especially if you urgently need to access your money.

- If you don’t have a local bank branch nearby or transport to get to it, try and call your bank and ask for its guidance on what to do.

- If the bank’s phone services are also down or phone lines are busy, try contacting your bank on social media to ask what to do - but don’t ever share your account details over social media. 

- For any reason if you suffered a financial loss because you weren't able to access your funds, you may be entitled to compensation. 

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